Schedule
Lunch
Join us for lunch and take the opportunity to network with your peers and industry leaders in a relaxed setting.
Welcome
This opening session will introduce the objectives for the day and set the context for the discussions ahead, exploring why field service is becoming increasingly mission-critical.
Keynote - The Future of Field Service
This keynote will explore the major trends shaping the field service landscape, including labour shortages, rising operational costs, and evolving customer expectations.
Challenge-Driven Solutioning: How-To Workshop
Customer Story & Product Journey: Real-World Impact
Break & Networking
Interactive Roundtables
Product Roadmap & Vision
This interactive roundtable will bring attendees together to discuss their biggest field service challenges in small groups. Participants will share insights, experiences, and lessons learned, with a facilitated discussion designed to encourage peer learning and uncover practical approaches to common issues.
Getting Started: Practical Next Steps with fluent:cx
How as an organisation, you can begin or accelerate your field service transformation journey.
Closing
Dinner
Round off the day with an early dinner in a more informal setting right across the venue, offering further opportunity to build relationships and explore discussions in greater depth.
Location
Four New Bailey
New Bailey St, Salford M3 5JL, UK
M3 5JL